Frequently Asked Questions

ACCOUNT + PAYMENTS

• How do I link my gift card to my account?
• I’m having trouble logging into my account!
• How do I change my account information?

ORDERS + DELIVERY

• What happens if I want to cancel my order or get a refund?
• How do I see my previous orders?
• What happens if I place an order for pick up and the location is closed?
• What happens if an item is sold out by the time I arrive?

LOYALTY

• July 2023: Ending our loyalty program
• How can I redeem loyalty points?
• What items can I use my loyalty rewards on?
• Why didn’t I get loyalty points on my order?

REGULARS

• What is Blank Street Regulars?
• What is the difference between the two plans?
• How do I get access to Blank Street Regulars?
• Can I pause my Regulars membership?

EVENTS & PARTNERSHIPS

• Do you offer catering?
• How do I rent one of your carts?
• I'd like to partner with Blank Street!

MERCHANDISE + GIFT CARDS

• Do you sell merch? If so, where can I find it?
• Do you have gift cards?
• How can I redeem my gift card?

LEGALS

• Gift Card Terms
• Terms of Service
• Privacy Policy