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  1. Blank Street
  2. Frequently Asked Questions

Frequently Asked Questions

Got any questions? We're happy to help.

ACCOUNT + PAYMENTS

  • How do I link my gift card to my account?
  • I’m having trouble logging into my account!
  • How do I link my card to my account?
  • How do I change my account information?

ORDERS + DELIVERY

  • What happens if I want to cancel my order or get a refund?
  • How do I see my previous orders?
  • What happens if I place an order for pick up and the location is closed?
  • What happens if an item is sold out by the time I arrive?

LOYALTY

  • How does your loyalty program work?
  • How can I redeem loyalty points?
  • What items qualify for loyalty rewards?
  • How do I sign up for the loyalty program?
  • Why didn’t I get loyalty points on my order?

REGULARS

  • Can I pause my Regulars membership?
  • What is the Blank Street Regulars program?
  • What do Blank Street Regulars earn loyalty points on?
  • How do I get access to Blank Street Regulars?

EVENTS & PARTNERSHIPS

  • Do you offer catering?
  • How do I rent one of your carts?
  • I'd like to partner with Blank Street!

MERCHANDISE + GIFT CARDS

  • Do you sell merch? If so, where can I find it?
  • Do you have gift cards?
  • How can I redeem my gift card?

LEGALS

  • Gift Card Terms
  • Terms of Service
  • Privacy Policy
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