We're here to help! Log-in troubles usually come down to one of three things:
1. Your account was previously deleted.
2. You're using an app version that doesn't match the country your phone number is registered in (for example, a US customer on the UK app, or the other way around).
3. Your app isn't up to date.
To fix the most common issues, make sure the country your phone number is registered in matches the country of your Blank Street app, and check that your app is updated to the latest version in the Apple App Store or Google Play Store.
Still stuck? Fill out our help request form and a member of our team will get back to you within 2-4 business days. We're available 9am–5pm GMT, Monday to Friday.