We are here to help! Common log in issues can happen for the following reasons:
1.) Your account was previously deleted
2.) You are a US customer trying to download the UK app (and vice versa). For log in issues related to this issue, please ensure that the country your phone number is registered in matches the registration of your Blank Street app. For example: if you have a US phone number, please ensure your app store registration is in the US.
Fill out our help request form to be connected with a member of our team. We are available from 9am-5pm EST Monday through Friday and will get back to you within 1-2 business days.
Looking for a quick fix? Make sure you have the latest version of our app.